Tag Archives: fundraising

Preparing for Fundraising Success

Leadership Forum Sept 2012

Why are some nonprofits successful with fundraising when others face challenges? What can be done to change a nonprofit’s fundraising “fate?”

Some of the things that impact fundraising are outside a nonprofit’s control. These include a downturn in the local or national economy, or increased – and unexpected – competition from national disaster relief efforts. But other factors can be addressed proactively.

Here’s what we know. Sustained, successful fundraising requires consistent attention, action, funding, and leadership. It is proactive and volunteer-driven. The success of an organization’s or institution’s fundraising depends upon the involvement of board members — specifically, their ability and willingness to cultivate and solicit major donors. This is where it all begins. If the leadership of an organization is not behind a fundraising initiative, it will be very difficult for volunteers or staff to experience success.

Good intentions, desire, and commitment abound amongst board members, staff, and volunteers. While these traits are a mandatory prerequisite for fundraising success, they are not enough.

Your organization will also need develop relationships with individuals and institutions that can provide the financial and other resources you need. You will need strong project management skills and the ability to ensure that your fundraising goals remain a priority in spite of other emerging and/or unpredicted priorities. Volunteer recruitment and management will be key to your success. So will creativity, strategic thinking, and the ability to take advantage of opportunities as they arise.

Always keep in mind that successful fundraising is donor focused. While it may sound counterintuitive, fundraising is not necessarily about you and your organization or institution. Success comes when you understand why your current and potential donors want to support your organization and when you value those motivations. When donor motivations are valued, the nature of the relationship between a donor and an institution can transform from one where donors are viewed primarily as a revenue source to one where donors and institutions partner to achieve a common goal.

But before you even begin the work of fundraising you need to look closely at your organization or institution and its leadership. Are the director or president and the board in full agreement regarding the organization’s mission and vision and how these will be brought to life? As simple as it sounds, this is where it all starts. Take the time to talk amongst yourselves. Do all members share a common understanding of the mission and vision, or do they operate from their personal or historical understanding of these? Have you taken the time to create an easy-to-use strategic plan that will guide the work of your board, staff and volunteers? Do you know how much money the organization really needs to raise? Can you communicate how the funds will impact the people you serve or advocate for?

Over the next few weeks we will address these topics in more detail. Our hope is that these columns will stimulate conversation and appropriate action within your organization. We want your 2013 fundraising to be successful.

Mel and Pearl Shaw are the authors of “Prerequisites for Fundraising Success” and “The Fundraiser’s Guide to Soliciting Gifts.”  They provide fundraising counsel to nonprofits. Visit them at www.saadandshaw.com. Follow on Twitter @saadshaw.

New Year – New Career – Fundraising. Part One

Part One of a two part series

Are you looking for a new caCareer Dayreer? A career with opportunities for growth?

Maybe you were laid off due to changes in the economy, or maybe you feel it is time to make a difference while making a living, or maybe you are entering the job market for the first time — why not consider a career in fundraising or fund development?  The increasing number of non-profits who need to grow their fundraising and a shortage of trained and experienced professionals combine to make fundraising an ideal career. .

You might find work with grassroots organizations, colleges, hospitals, national organizations, foundations, advocacy organizations, research institutes, churches, radio and television stations, or political campaigns. All of these organizations rely on fundraising for some or all of their revenue.

Fundraising is the process of soliciting gifts, and fund development is the ongoing process of identifying and cultivating current and prospective donors. They require similar skill sets and experience. You may already have some of the skills need because fundraising and fund development are close cousins to sales and marketing in the private sector.

For non-profits, revenue can be secured through tuition, sales, donations, sponsorships, interest from endowed funds and other mechanisms. Most people who work in fundraising and fund development are engaged in encouraging and soliciting donations. They work closely with volunteers, board members and often the CEO or Executive Director as they cultivate and solicit gifts.

As a fundraising or fund development professional you get to work with some of the best people around: People who care, people who lead, people who give. And people who want to work with you. As you gain experience your career opportunities will increase as will your ability to make a meaningful impact on your community.

We always remind people new to this field that the work is about the organization and those it serves and not about you. People won’t be giving to you; they will give to the organization you represent. Your job will be to best promote its successes, the vision of its leadership and how donations are used to advance goals and programs.

You may be surprised to learn that most of the time spent fundraising is actually spent on preparation. Asking for funds is an activity that takes the least amount of time. Often the “ask” is made not by fundraising staff but by volunteers who are trained and supported by staff. So if you are afraid of asking for money, don’t be afraid of a career in fundraising. You can overcome fear by learning the techniques used by professional fundraisers. In fact as you get more involved in the profession you will come to realize that fundraising is not about “twisting someone’s arm” until they give. Rather fundraising and fund development is about creating and sustaining relationships between people and organizations that allow individuals, families and businesses to give money, time and resources to the causes they most believe in.

Mel and Pearl Shaw are the authors of “The Fundraiser’s Guide to Soliciting Gifts” and the “Prerequisites for Fundraising Success: The 18 Things You Need to Know as a Fundraising Professional, Board Member, or Volunteer”. Follow on twitter @saadshaw.

Is Your Board Bored?

Empty Conference Room --- Image by © Bill Varie/CorbisHere’s a question for our readers who are nonprofit executives and board members: is your board fully engaged? Does the structure of your board meetings encourage members to bring their talents and abilities to the table or does it stifle members’ creativity and create a “bored board?”

If you are a nonprofit executive, do you really know who is serving on your board? Do you know their skills, strengths, talents and relationships? Do you have a strategy for how to engage each board member in advancing the agreed upon goals of the organization? Have you met with each to share the current strategic plan and ask how each would like to be involved in bringing it to life?

Do you provide board members with information they need to serve as advocates and fundraisers? Have you met personally with members who tend to miss meetings, come unprepared or are otherwise disengaged? Have you reflected on what you know about their skills, personality and relationships and considered strategies for involving members in ways that are in line with their interests?

Do you typically create and circulate the board agenda? Do board members agree with the majority of your ideas? Do you have challenges getting a quorum at meetings? If you answered “yes” you may want to look at doing things differently.

Encourage your board chair to work collaboratively with you in crafting the agenda. Ask her to pose questions of the board; ask for their insights to challenges and opportunities the organization is grappling with. Find a way to creatively release the talents of your board. A “yes” board is not an asset: no one of us is so wonderful that all our ideas are perfect. Encourage dialog and diversity of opinion.

If you are serving on a board take a moment to reflect on your involvement. Why are you on the board? Is the reason you joined the board the reason you continue to serve? Are you serving at the request of your employer? Are you filling a seat that is reserved for a representative from your business, agency, church or organization? Is your board service an obligation or a challenging joy? Do you attend the majority of board meeting? Do you participate or are you bored? Can you summon the courage to talk with the board chair and find a way to contribute to a positive change in how the board operates?

Here’s what we know – talented, respected and well-connected people are often asked to serve on nonprofit boards. But, the structure of board meetings can work against their active involvement. A board’s talent is lost when meetings are filled with reading of reports and discussions regarding the next time to meet. Consider working with a consent agenda and time allocated to strategic discussions regarding operations, growth, partnerships, and delivery of services. No need to be bored.

Yearend Fundraising Reflections

End of year 2012As you reflect on 2012 here are some things to consider in the area of fundraising. Take a quiet moment to contemplate the following as you prepare for the coming year.

Let’s start with the big question: did your organization meet its fundraising goal? If yes, what contributed to success? If no, what happened? How many individuals made a gift? How many business or corporations made a grant or gave matching gifts? Did foundations or government agencies award funds? As you look at the numbers, consider whether or not the organization is dependent on funds from one or two sources? If the answer is yes, what would happen if those funds were reduced or eliminated?

If fundraising goals were met or exceeded, was this due to a one-time gift such as an unexpected bequest that put the organization “over the top?” What would have happened without that gift? Pull that gift out from the fundraising results and look at the story the numbers tell. Are there areas that need more focus in 2013?

If your organization produces a special event as part of its fundraising, how did that go? Was the revenue goal met or exceeded? Was gross revenue up and expenses down? What percentage of event revenue came from ticket or table sales; how much came from sponsors and/or underwriters? Did the event attract new attendees, new sponsors, or under-writers? Was there a post-event analysis session with select guests and sponsors to gain insights on how to improve the “experience” at next year’s event and increase revenue?

What about endorsers? Are there are well-known and respected people beyond the board and executives who endorse and promote the nonprofit throughout the community?

How did last year’s activities lay a stronger foundation for 2013? Did the organization’s leaders meet and engage with new potential donors and funders? Did they engage with current and past donors?

Is the organization proactively working from a fundraising and marketing plan or are things on “auto-pilot?” For example, have solicitation materials been revamped? Is the case for support and call to action up-to-date and reflective of the organization’s current work? Are board members engaged as donors and solicitors, or does the organizational culture support the notion that “staff will take care of that?”

Finally, have new fundraising strategies been introduced that would excite the constituency and leadership?

Now is the time to reflect on the successes and challenges of 2012 and to plant seeds for a prosperous 2013. As you reflect it is good to “think big.” It is also appropriate to think “right sized.” Write down all your ideas for how things could improve in 2013, and then select a few strategic initiatives that your organization has the capacity to pursue. Start small and follow through. You can do it. We believe in you.

Next week: Is your board bored?

Gifts for those who have everything

Barnardo's Giving Tree  (Photo credit: Eversheds LLP)

It’s the holiday season, time for us to reach out to those we know, love and  respect offering
gifts as a token of our feelings. Some of us get creative, finding the perfect gift. Others of us
struggle, uncertain as to what would be the right gift. Some of us are fortunate enough to have the challenge of finding the right gift for the person who has everything.

If you are in one of the latter two groups, don’t worry: we have the answer. Give to a nonprofit  organization. Not just any nonprofit, but one that you know your friend, family member or colleague believes in. If you’ve been listening throughout the year you may have heard her talk about the American Cancer Society, her serving as a mentor for Big Brothers Big Sisters, or volunteering at a scholarship fundraiser for her sorority. Maybe she serves on the board of the
YMCA. Perhaps she is on the advisory council for an industry-wide job training center. Does she read to children as part of a local literacy program? Serve as a soccer coach?

What about the hard-to-please men on your list? Do they volunteer as mentors? Advocate for marriage equality? Volunteer as a driver for meals on wheels? Coach football, basketball or soccer? Are they proud of their alma mater? Committed to their church, mosque or synagogue? Maybe there’s a man in your life who gives his time to saving the snow tiger in India, or the marshlands of the gulf.

Your reflections will help you come up with the right nonprofit to match with each “person who has everything” on your list.

If you don’t know which organization your family members or friends are committed to think about what you know of their interests and passions. Are they artists or art connoisseurs, outdoors enthusiasts, athletes, theatre buffs? There is a nonprofit for everyone.

When you honor someone with a gift to a nonprofit we recommend you take steps to make sure that your wishes are fulfilled. Here are our recommendations. Call the nonprofit and ask if they have a program for accepting “honorary” gifts. Ask what you need to do in order to ensure a note
or card is sent to the person you are honoring, communicating that you have made a gift in their honor. This is important to do when giving to small, local or grassroots organizations. Larger organizations often have such processes already in place. You can typically find the information
on their “donate” webpage.

Giving to a nonprofit in honor of someone you love or respect has multiple benefits. You show you are aware of what’s important to your family member or colleague. You are contributing to a cause that will continue beyond the holiday season. You can give again for the person’s birthday. You can stay out of the mall, and wait until the last minute to “shop.”

Avoid Yearend Fundraising Crisis

Part two of a two-part series on year-end fundraising. Missed Part One, read it here.

Christmas decorations display - a red & green ...Christmas decorations display - a red & green theme (Photo credit: IronRodArt - Royce Bair ("Star Shooter"))

Yearend giving is in full swing. Amidst the hustle and bustle of the holidays nonprofits are busy soliciting. Email, direct mail, TV and in-person solicitations are on in full force. Competition for the philanthropic dollar is fierce as organizations seek to encourage our generosity. Our heartstrings are pulled at, and it is easy – and good! – to impulsively give. With just a “click” on a link we can make a difference in no time flat.

Keep that holiday giving and soliciting going. At the same time, if you are a nonprofit leader, we suggest taking a moment to think about your fundraising strategies for next year. Remember, yearend giving is both fun and dangerous.

For some organizations 40% of their annual budget comes from their yearend campaign. While it may be wonderful to know you can raise 40% during a short period of time, it is perilous if you don’t meet your goal. Here’s the danger: what if there was another disaster such as Hurricanes Sandy and Katrina, September 11th, or the financial meltdown of October 2008. Those events redirected – and eliminated – discretionary giving by individuals, foundations and corporations. While giving to the Red Cross and other disaster organizations increased, many local nonprofits found themselves in financial jeopardy.

If possible, spread your fundraising across the year. If you are using direct mail or email as a driver for your campaign, consider doing two or three campaigns throughout the year. Consider increasing the number of events you host. Look at your one-on-one solicitations: are board members meeting with individuals and corporate or foundation representatives to ask for their financial support throughout the year?

Reduce your risk with well-organized, year-long fundraising. Reach as many people as you can before the yearend. In December you are literally competing with both nonprofits and consumer-based businesses for limited discretionary dollars. Get ahead of the crowd!

Think about doing things differently in the coming year. Set a fundraising goal for each of the first three quarters of the year, and allocate the fourth quarter to thanking and celebrating your donors and encouraging last minute, spontaneous gifts. These can take you over the top if you reach your goal in the first three quarters.

Take the stress off your staff and volunteers – let them focus on the joy of the holiday season without feeling the organization’s financial health rests on their shoulders during a very condensed period of time. Spread it out across the year.

Fundraising is really all about planning. Yes, you have to ask, but plan how and when and who you ask. Be creative. Get ahead of the pack – set quarterly goals and engage people at less stressful times of the year.

The Year End is Upon Us

Part one of a two part series on year-end fundraising

Just in case you don’t know, the year-end is quickly upon us. Christmas. Hanukkah. New Years Eve.

Donations

This is also the time nonprofits roll out “year end” fundraising campaigns. Many started a few days before Thanksgiving. Or earlier.

If your organization is feeling a little “late to the party” social media maven Pamela King of CMB Business Solutions @CMBVA suggests hosting a Facebook event as a low-cost, low-stress fun way to engage potential donors. “No one has to get dressed up. You don’t have to drive. It’s easy and fun. But don’t get too carried away and forget the call to action,” she cautions. “It is all about giving and inspiring your guests to give. Be sure to drive people to your donate page.” Get started by clicking the “Create Event” button!

While the time for crafting a traditional email appeal has passed there is still time to craft and send an emotionally compelling email appeal. Keep it short and sweet. Be specific about how funds raised will be used, and how much you are seeking to raise. If you can secure a matching gift, that can add appeal. Remember, year-end nonprofit online giving tends to be impulsive, so appeal to your donors’ desires to make an impact and share some of the joy they are experiencing. As with all email, use a catchy subject. Include links to a special year-end giving page on your site if you have one. If not, link to your donate page. Tweet your appeal. And post on Facebook.

As a best practice we suggest you also take the time to open a free account with Guidestar. Donors and funders check Guidestar to learn details about nonprofits and to ensure their legitimacy – you want to be listed there.

Holiday greetings are another form of year-end giving. The American Cancer Society offers you the opportunity to purchase traditional holiday cards as well as e-cards. St. Jude Children’s Research Hospital offers tribute cards – make a gift supporting their research and honor your friends and loved ones at the same time. Check it out.

Nationally the United Negro College Fund has rolled out a “Gift Catalog” at . This online store lets donors imagine they are purchasing a text book ($125) or school supplies ($10) for an undergraduate; a dissection kit ($50)  or scientific calculator ($150) for a pre-med, biology or chemistry student; or a T Square ($15), drafting pen ($15) for an engineering student. All funds are pooled and used to support students at UNCF colleges.

Finally, don’t forget to personally reach out to individuals who have supported your organization throughout the year. The gift of appreciation is a great gift to give.

Next week: can we skip year-end giving?

Getting set up with mobile giving

Part three of a three part series on mobile giving

Mobile giving and mobile donating are two ways technology is changing nonprofit fundraising and communication. Communicating and giving are now happening via text and mobile devices.

We asked Dave Asheim, CEO of Give by Cell for details about what a nonprofit needs to do to enter this mobile world. Here are the details. “Mobile giving (giving via a text message) takes about three to five weeks to set up. ‘Mobile donate’ involves setting up credit card processing and that takes about a week. Mobile giving costs $500 to set up, about $1,000 a year, and about 40 cents per transaction. Mobile donate costs are the about the same, but instead of a per donation fee there is a percentage fee paid for the technology. This allows organization of all sizes to participate – from local churches to the American Cancer Society.”

Regarding the all-important “thank you,” Asheim shared, “With mobile giving a thank you text automatically arrives on the donor’s phone. When people give using a mobile donate page, the thank you letters are generated in the same way as when people give using their laptop or desktop.”

From a traditional fundraising perspective there are a few things to consider in regards to data collection. “With mobile giving the only contact information the organization receives is the donor’s cell phone number. That can be a deal breaker for organizations who want more information. But you do have options: you can continue to communicate by text, or you can seek to drive people to a mobile donate page where you can collect more information. Because mobile donate uses credit cards you can collect the information you want via the mobile form. Everything collected is transmitted into the organization’s existing credit card processing system.

Asheim continued, “Your credit card processing system should already be set up to feed into your data management system. You can track which gifts have come through mobile donate by an “id” that is generated and fed into your data management system.”

A mobile donate program builds on your current online giving program. It integrates with your current credit card processing and data management systems. If you don’t yet have these in place, it may take more time, effort and resources to get set up with a mobile donate program. But you can start with mobile giving (giving by text) and then move to a mobile donate program.

Here’s Asheim’s bottom line, “Everyone needs a mobile strategy. Not having one is like saying, ‘I don’t have a web strategy.’” Here’s our bottom line: Your mobile strategy is an important part of a larger fundraising program. You still need a marketing and communications strategy that inspires people to give with their phone or device. There are no short cuts in fundraising.

Learn more at www.givebycell.com.

Times have changed: has your nonprofit?

Part two of a three part series on mobile giving

People use their cell phones day and night. Many use iPads or other tablets. Gone is the phone booth, and for many, gone is the checkbook. Communication and financial transactions take place online , in real time, while people are on the move. It’s all about being mobile.

We talked with Dave Asheim, CEO of Give by Cell to learn what nonprofits need to know as they go mobile. Asheim started our conversation with a few facts about mobile giving. “Five years ago the cutting edge in fundraising was to send a text message encouraging people to give to a cause. Now there are more ways to donate, and even more importantly, more ways to connect.”

“Today people can give $5 or $10 donations by text, with the charge applied to their mobile phone bill… Beginning in early 2013 the regulations around mobile giving should change allowing supporters to make gifts of up to $25 and they can set-up recurring donations. This means they can use their cell phone one time to make a gift of $25 a month every month or for a specific period of time. This process of texting a gift is commonly referred to as ‘mobile giving’.”

Asheim continued with information that goes beyond traditional mobile giving. “The phrase “mobile donate” refers to giving via a page that is customized for mobile devices. Here’s how it works: Ask your supporters to send a text to a specific number. Once they text they receive a link to your mobile donate page. They can then use that page to give any amount. It could be $10, $100, $10,000 or more. The choice is theirs. The mobile donate page is designed specifically for mobile devices so it loads quickly and easily allowing people to give in the moment.”

“It is the same as giving using a laptop or desktop computer and giving through the “donate now” button on a website. The difference: you do it using your phone or tablet. It’s just like buying a book on Amazon. It was unusual four years ago but now it is commonplace in many communities.”

“To see an example of mobile donating send a text to 56512 and enter the key word GIVENOW. See what happens! You can make a gift with your cell phone by texting the word CALL to have a rep call the donor to collect a pledge, or you can make a gift right now by following the link. Typical mobile donate gifts are around $100, but some organizations are finding people will give more, depending upon their interest and capacity. Many will give the same amount using their cell phone or mobile device as they would by check or via their laptop.

Next post: technical details on mobile giving. Learn more at www.givebycell.com.

Are You Mobile

Part one of a three part series on mobile giving

Life has gone mobile. For many, life is lived on the move and cell phones and mobile devices are our guides helping with communication, directions, purchases, music, news updates, videos and more. “Mobile” has become the way much of America is using their computer. iPhones, Androids and BlackBerries are replacing laptops and desktop computers. Tablets and mobile phones are replacing the way that people access the information when they are on the road.

Think Amazon.com, Zappos, your airline…. People use their mobile phones and tablets hundreds of times a day. They have made the leap and many – especially younger people – expect the nonprofits they support to have user-friendly technology. Consumer-based businesses have made the shift. Now it’s time for the non-profit sector to do the same.

Ask yourself, your staff and your board members the following questions. How quickly and easily can people give to your nonprofit? Do they have to write a check? Fill out a form and send it in? Can they give in the moment? At a football game, concert, conference, or while in church? Can people use their cell phone or mobile device to give now, or do they have to wait and make the gift later?

While large gifts are made after careful consideration, many gifts are made as an emotional response to a well-orchestrated call to action. If you miss the emotional moment you miss the gift.

Here’s an example. It’s your annual gala. Your guests are assembled. They just heard a powerful and motivating talk. The room is a buzz. The speaker closes with “Text the word GIVE to 45678 and you instantly become part of the solution.”

Your guests start texting and they immediately receive a link to your mobile giving page – or better yet, a mobile giving page customized for your gala. They enter their information into the page and their gift is made. On top of that a thank you note is automatically generated and sent out right away. Done!

Compare that to the traditional “envelope ritual”: envelopes are set out for people to use for their gift or pledge. Ideally a check goes check inside. Maybe they write a note – “will give $100.” If supporters are daring, they will write down their credit card number so staff can run the card after the event. But, very few people carry checkbooks anymore. So the emotional moment is lost and the actual giving of the gift is delayed and may, or may not, ever occur.

Bottom line: Nonprofits need to adapt the most commonly used tools to connect and engage supporters. It is simply part of today’s capacity and infrastructure. And it is directly tied to nonprofit communications and fundraising.

Next post: details on mobile giving – our conversation with David Asheim, CEO of Give by Cell.