Transformative Giving

Philanthropy makes front page news with the announcement of large, transformational gifts. Think Bill Gates. Oprah Winfrey. Warren Buffet. With the news comes the question “What would it take for us to receive such a gift?” This three-part series seeks to provide insights that can help nonprofits begin a conversation that may itself be transformational

Barbara Pierce www.fundraisinggoodtimes.comWe recently asked Barbara Pierce, founder of Transformative Giving, to share her experience working with donors who give transformational gifts. Pierce works with local and national nonprofits who want to grow their major gifts programs. She has experience soliciting gifts ranging from $10,000 up to $10 million. Her comments can stimulate conversation and an examination of how your institution or organization approaches fundraising, and those who can make transformational gifts.

We asked Pierce what guidance she would offer to an organization or institution who wants to secure transformational gifts, and she got right to the point. “You need to be able to answer, without hesitation, what you would do if a donor gave you a million dollar gift. It is harder to answer than you might first think. If you don’t have a vision, don’t expect visionary gifts,” she said.

That’s a strong message. And we totally agree with Pierce. Those who can give at the highest levels want to know your vision, how you would deploy a major investment. Pierce continued, “You also need to have the organizational capacity to take advantage of such a large gift. I use the word transformative because such a gift will transform an organization and if you aren’t ready, it can take you off course, possibly in the wrong direction.”

She also highlighted the need to have your financial house in order before focusing on transformational giving. “You have to be financially sustainable before you can take advantage of a transformational gift. This type of gift allows you to move beyond “we’re surviving” to a point where you are thriving. As an organization, you have to demonstrate your capacity to steward a transformational gift. Nonprofits need to have the business knowledge of how to ramp up in terms of institutional capacity and implement a plan for the vision that the donor is funding.”

Transformational donors look closely at your institution’s leadership. “The first things to be satisfied before someone will consider a major investment in your group is a belief in the management of your organization. They want to know and trust your executive director or president and your board. These donors are people who have made smart decisions in earning and investing money. They want to know such a gift will make a lasting impact, and that means it will be well managed.”

Next week: Part Two. Are you interested in donors or their money?

Visit Barbara Pierce at www.transformativegiving.com.

Preparing for your Capital Campaign-Asking the right questions

ChangeA capital campaign – or any other quantum leap in your fundraising – will pull at every fiber of your nonprofit. These are not “business as usual” activities. If you want to grow from one level of donated revenue to another you have to do things differently. It’s no different than a business seeking to enter a new market or release a new product. New, more and different thinking, actions and people are required for new, more and different results.

We know this means more work for nonprofits that are often already operating beyond capacity. But you have to find a way to operate differently if you want different results. We are not saying that everything has to change all at once, but the rate at which you engage potential donors and funders is the rate at which you will begin to see a change in revenue.

Change can begin with an honest assessment of the road ahead. Your institution may need to raise money for new facilities or technologies. Your nonprofit may need to replace a government contract or grant that won’t be renewed. In these examples the first step is to identify the amount of money that needs to be raised. This is the starting point for an important organizational conversation. For too many nonprofits, it is also the end point.

Knowing what you need to raise is not enough. What needs to take place is a conversation about “how” the money will be raised, and what it will cost. Fundraising costs include money, time, talent and resources. You can hire a fundraising consultant to talk with your leadership team, or you can begin the conversation on your own. Questions to discuss include: Where will the money come from?  Who could provide how much? Can we identify three-times as many potential donors as we will need to meet our goal? Why would a donor or funder want to give? Who would ask them to give? How will we organize ourselves? Who will manage and coordinate our fundraising? What resources will he have available? How will a capital campaign impact our annual fundraising? How will we sustain and grow our current donors while attracting new ones? What new policies are needed? What impact will new buildings or technologies have on our operating budget? How will we budget to maintain these?

Open and honest conversations can be both sobering and revealing. Most importantly they contribute to organizational and financial health. They are an opportunity to candidly assess your capabilities and options before launching into a major campaign. When successful a capital campaign – or any quantum leap in your fundraising – will have a major impact on the life of your nonprofit: you will have the funds you need to deliver on your mission and expand your impact.

Mel and Pearl Shaw are the authors of “Prerequisites for Fundraising Success” and “The Fundraiser’s Guide to Soliciting Gifts.”  They provide fundraising counsel to nonprofits. Visit them at www.saadandshaw.com. Follow them @saadshaw.

Social Capital

Patricia Brandes“Trusting relationships and reflection/rejuvenation are required for building strong networks and collaborations.” That’s the word from Patricia Brandes, executive director of the Barr Foundation. She didn’t say more funding, more collaboration, lower expenses or greater impact. She focuses on the three R’s – relationships, reflection and rejuvenation.

We had the opportunity to hear Brandes speak recently, and she encouraged the audience to value “being” as well as “doing”, acknowledging that “doing” is our culture’s more highly prized verb. Focusing on “being vs. doing” she asked “which will really move a nonprofit forward? Which really supports relationships? Where and how is trust built?”

While many funders invest in “doing” the Barr Foundation invests in “being.” It offers local nonprofit leaders the opportunity to answer the above questions through a fellows program Brandes launched in 2005. The Barr Fellowship is a leadership network designed to celebrate, connect, and empower diverse leaders across Boston.

The fellows program provides three-month paid sabbaticals for Boston nonprofit leaders. Each “fellow” can experience the 3 R’s: no work for three months. No calling in, no emails…. The one requirement: participate in two week-long group learning journeys to locations such as South Africa and Zimbabwe, Brazil, and Haiti.

Back at the nonprofit, board members and employees have to operate without their known leader. This provides new opportunities for interim leaders and the Barr Foundation helps out here too, providing these leaders with peer support and facilitated learning environments. The foundation has found that employees and board members step up in unexpected ways while their leader is on sabbatical.

This fellows program is an example of what Brandes calls “creative disruption.” A sabbatical is highly prized – but awfully disruptive! No more business as usual for the nonprofit, and even more importantly, for the leader. When on sabbatical leaders confront “being” as their primary experience. This often leads to personal discovery and recommitment to what brought them to work in the nonprofit sector in the first place. The group learning journeys take this change process to another level, bringing leaders together across differences and boundaries. As they share time unstructured time together fellows have the opportunity to “be” together and in that process build trust. These trusting relationships later inform new and deeper levels of partnership and collaboration.

Over time the deep value of this fellowship expresses itself. Boston now has a rich network of diverse leaders who have sustained relationships over the years, built social capital, and remained in the nonprofit sector. The foundation found that five years after their sabbatical, 75% of fellow were still at their organizations, 92% were still active in the civic sector in Boston, and 92% were still active in the civic sector nationally.

The results are radically different from the turnover and burnout experienced within many nonprofits. Investment anyone?

Mel and Pearl Shaw are the authors of “Prerequisites for Fundraising Success” and “The Fundraiser’s Guide to Soliciting Gifts.”  They provide fundraising counsel to nonprofits. Visit them at www.saadandshaw.com. Follow them @saadshaw.

COOP-Continuity of Operation Plan

Are you ready?

Creating a continuity of operation plan for your nonprofit
Part two of a two-part series

ReadyShelby.orgEmergencies and disasters are unthinkable everyday occurrences. Some big, some small. They impact us as individuals, families, communities and sometimes as a nation. The question is not if an emergency or disaster will occur, but when. Being prepared makes a difference. As a nonprofit leader your responsibilities in the area of preparation extend beyond those we have as individuals and family members. You are responsible for creating a COOP – a continuity of operation plan for your nonprofit.

As the name implies, you need to plan for your nonprofit’s continuity. But continuity requires more than a plan. Attitude, adaptability and flexibility all influence individual and organizational survival. Continuity isn’t just about surviving the first day of a disaster: it is about continuing operations in what may be a very different environment. Emergency preparation can save lives, but organizational survival will depend upon how well your nonprofit can adapt to a new environment; new needs and demands from current and new clients; and how you operate without key personnel, data, or your building. Flexibility, innovative thinking and an entrepreneurial perspective help nonprofits survive, and most importantly serve the community.

Creating and implementing a plan, training all employees and volunteers in the mechanics of the plan, and regularly updating it can reduce the impact of an unexpected event and prepare your organization to best be of service: perhaps in the greatest hour of need.

Your COOP may be complex or relatively simple, depending on the specifics of your organization. You will need to know the risks and vulnerabilities associated with your organization, and what can you do to survive them. Many nonprofits will have common elements to their plans – who is in charge? how do we communicate with employees and clients? how do we perform mission-critical functions? You will need to document how the organization will respond to the different emergencies that may arise, and what to do in case of a disaster.

In creating a continuity plan it is important to think of employees: How will they get in touch with their families if they are at work? If they are at home, how will you reach them? What accommodations will be made so employees can care for their families and still fulfill their important work responsibilities? How will they get paid?

If you haven’t already done so, bring together a cross-functional team of employees to create your COOP. The process of creating the plan, putting in place the documents, processes and training will strengthen your organization’s ability to survive and serve. In the case of a disaster your employees will be the organization’s first responders. Help make sure everyone is prepared. Your life – and the people you serve – depend on it.

You can download easy-to-use resources from www.readyshelby.org/resources.

Mel and Pearl Shaw are the authors of “Prerequisites for Fundraising Success” and “The Fundraiser’s Guide to Soliciting Gifts.”  They provide fundraising counsel to nonprofits. Visit them at www.saadandshaw.com. Follow them @saadshaw.

5 Ways to Prepare for a Natural Disaster

Get Ready!

CERT (Community Emergency Response Team)

A bombing and city-wide lockdown in Boston, a chemical explosion in West, Texas; threats of flooding along the Mississippi River; the beginning of hurricane season; earthquakes; and the everyday house fire. These are a few of the disasters we all need to prepare for. We need to prepare at home with our families, at work, at our places of worship, and at the nonprofits where we spend our time. Most emergencies come with little warning. Many are unthinkable. Some are a once in a life-time experience. Others – such as fires – occur every day. How will you get ready?

We recently talked with Dr. Jan Young, a major general in the Air National Guard (retired), and executive director of the Assisi Foundation of Greater Memphis Inc. She has witnessed recovery efforts around the globe and knows first-hand that suffering and loss of life can be reduced through preparation. She shared with us the importance of disaster preparation, “People respond with such generosity after a disaster. But we really need to invest in preparation. Emergency and disaster preparation saves lives.”

Think back on recent disasters such as Hurricane Katrina, the tornadoes that devastated Joplin Missouri in 2011, and more recently Hurricane Sandy. What will you do during the first 72 hours of a disaster when the likelihood of “help” arriving is low? Will you have food and water? Do you know how to let others know you are okay? Do you have a first aid kit? As a community, how will we check on elderly and disabled people living in nursing homes, or home alone? What about the small children in pre-school programs? What will happen to people with chronic diseases who run out of medicine?

The Federal Emergency Management Agency (FEMA), and your local Office of Emergency Management deal with these issues on the macro level. It’s up to each of us to personally prepare.

5 Ways to prepare for a Natural Disaster

  1. Create a family communication plan
  2. Know the safe place at home, work, school, and place of worship
  3. Build an emergency/disaster response kit
  4. Learn compression-only CPR
  5. Take Community Emergency Response Team (CERT) training

You can learn specifics about how to create your family communication plan and emergency kit at www.readyshelby.org.

The Red Cross teaches “compression-only CPR” which is a way to save a life using only your two hands. The local Office of Emergency Management coordinates CERT training. The program includes training in basic disaster response skills, such as fire safety, light search and rescue, team organization, and disaster medical operations. People with CERT training can play a critical role during emergencies when professional responders are not available.

“It won’t happen to me” is a common response. But it doesn’t have to be yours. Get Ready!

Next week: continuity plans for nonprofits.

Mel and Pearl Shaw are the authors of “Prerequisites for Fundraising Success” and “The Fundraiser’s Guide to Soliciting Gifts.”  They provide fundraising counsel to nonprofits. Visit them at www.saadandshaw.com. Follow them @saadshaw.

How to brand your business & support a nonprofit

Women Business owners

Woman and minority owned businesses can benefit from well-defined relationships with select nonprofits.

Partnering with nonprofits makes good business sense for emerging and established woman or minority-owned businesses. Board service puts a human face on your business; donating goods and services extends your brand. Creating a culture of philanthropy helps your business better compete for well-educated potential employees seeking a meaningful career and the opportunity to give back. Building a brand that communicates “we” instead of “me” opens the door to new networks and relationships that can help you meet your business objectives.

Other benefits include increased exposure to people of different cultures, races, ethnicities, geographic areas and professions; and learning from diverse leaders in a most intimate setting: that of a nonprofit grappling with management, marketing, or budgetary issues.

People who are involved with nonprofits are civic-minded people who are willing to open doors for others, and to extend their network. They will have the opportunity work with you, get to know you, and refer your business. You can extend similar opportunities.

Be strategic about your involvement. Engage with nonprofits that impact or are supported by your customer/client base, and the community you operate in. Customers and clients are more loyal to businesses that engage with nonprofits they believe in. Find out which nonprofits resonate with your clients/customers; look for those with similar values; evaluate how they could help you meet your business objectives. Interview the leadership of potential partners to learn their expectations of your business, and the opportunities they could provide. Done right, nonprofit service, sponsorship, and underwriting are cost-effective ways to build, sustain and expand a brand.

Things to consider. Identify a specific nonprofit to support with time, talent and finances over a multi-year period. Make the selection in collaboration with your leadership and employees. Increase your impact with planning and preparation. For example, identify what you want to achieve for your business, the nonprofit and the community. Determine how much money and time will you invest annually. Where will the money come from? Who will give their time? How do these numbers match to your nonprofit partner’s expectations?

Encourage employee giving. Implement a “matching gift program” that matches employee giving dollar-for-dollar up to a set amount each year. Encourage “on the clock” volunteering by employees. Incentivize customers and clients to support your nonprofit partner with time and money.

Include your nonprofit partnership strategy in your business plan to help ensure your business follows through on commitments. Over-deliver on your promises. Attend meetings and actively participate. Make an annual gift. Purchase a table at all events. Take advantage of sponsorship and underwriting opportunities. Ask other businesses to “meet or beat” your contribution. You demonstrate leadership – and increase your impact – when you engage other businesses in the work of your nonprofit partner.

Mel and Pearl Shaw are the authors of “Prerequisites for Fundraising Success” and “The Fundraiser’s Guide to Soliciting Gifts.”  They provide fundraising counsel to nonprofits. Visit them at www.saadandshaw.com. Follow them @saadshaw.

The Impact of Mobile Devices at meetings

An example of a Digital Conversation being run...

Who is more important: you or a group of your fellow nonprofit volunteers or professionals? What signal are you sending when you direct your attention to your mobile device instead of the group’s discussion? If you believe the work of the organization or institution is unimportant, say so and work with your peers to restructure meetings. If not, give your attention to the business at hand. Each of you has carved out time from your busy schedules to attend the meeting: make the most of it.

For many, time is now considered a resource even more valuable than money. Increasing demands on our time from work, family and volunteer commitments make it all the more important that time allocated for meetings be most productive. As nonprofit professionals are asked to take on more responsibilities the time dedicated to staff meetings becomes even more valuable. Checking your mobile device removes your attention from the discussion at hand. Your knowledge, expertise and insights are removed from the conversation. The opportunity for synergistic thinking, problem solving and strategizing diminishes as participants mentally enter and leave the group’s work with a glance at their device.

And then there’s hurt feelings. Some people are offended when they are talking and others are texting or checking email. The sentiment can be, “Why should I bother if they aren’t interested?” The result can be a process of gradual or immediate disengagement.

Observe your behavior and that of others in the next meeting you attend. How often do people check their devices? What is accomplished in the meeting? Ask reflective questions of yourself and others in the room: are our meetings boring? Too long? Are they structured to take advantage of the best thinking in the room? Are people coming prepared to meetings? When are people checking their devices and does that correlate to the discussion at hand?

Make sure your meetings are worthy of the time you ask each person to give. Develop a protocol for the use of mobile devices. One corporate board asks members to place devices in a basket upon entering the meeting, and provides breaks for the purpose of checking calls and messages. Your nonprofit is as important as a corporate board. Reach agreement regarding the use of devices and hold each other accountable. Remind people of the policy when meetings are being scheduled, and again at the beginning of each meeting.

You can use mobile devices to help advance the organizations you are involved with. Engaging and updating friends, colleagues, donors and supporters via Facebook, twitter, LinkedIn, Pinterest or Instagram increases the organization’s social media presence and reach. The same with calling and emailing to set appointments and provide updates. Mobile devices bring us together. Don’t let them drive us apart.

Mel and Pearl Shaw are the authors of “Prerequisites for Fundraising Success” and “The Fundraiser’s Guide to Soliciting Gifts.”  They provide fundraising counsel to nonprofits. Visit them at www.saadandshaw.com. Follow them @saadshaw.

Preparing to Ask for a Gift

Making the Ask-Part Two

Preparing to Ask for a Gift-Saad & Shaw

Fundraising provides nonprofits with the money they need to deliver on their missions. When you ask others to join you in giving you become part of the nonprofit’s success team.

In part one of this series we discussed how to prepare to solicit a gift. In this column we cover setting the appointment and what to say when asking.

Here’s what we believe: asking for a gift should be done in person whenever possible. Make an appointment to talk with your colleague, family member or friend about giving. Let’s use an example of asking Jesse for a gift. “Jesse, would you have time to meet with me about All In For Children? I am committed to working with them to raise money for their new programs and I want to share that information with you and explore how you would like to be involved.” All you want from the conversation is a time to meet. If Jesse says, “Oh, we don’t have to meet. Put me down for $100,” you can respond with, “I understand. Would you make some time for me just the same? You might want to give even more after we talk!” Keep the conversation light, but get that appointment.

As you prepare for your meeting, make sure you have brochures or online information you can share. Practice your presentation. You will want to talk about the organization’s history, current activities and vision for the future. You will also want to cover what specifically you are raising money for and how the money will be used. Be prepared to communicate using emotion and facts.  Talk about what the organization means to you and why you are involved.

During the solicitation be sure to ask for a specific, reasonable and challenging gift.  Know the amount you will ask for.  It shouldn’t be too small an amount, nor too large.  Remember to talk about the gift you made.  If your gift is similar to what you would like your prospect to give, state the amount you gave and why.

Always remember to make the ask. Be very clear and specific when asking: “Jesse, I would like for you to make a gift to All In For Children.  Would you be willing to contribute $___?”

Pause after you ask for the gift.  Do not rush to fill the silence.  Give Jesse time to respond, for he will. If he says “yes”, thank him and ask how he would like to make his gift. If he says “no”, ask what would be the right amount at this time. If Jesse says this is not the right time, ask what would be a good time. Regardless of the outcome, thank him for his time. After the meeting, send a thank you note.  You can do it! Your nonprofit depends on you.

Get all the details in “The Fundraiser’s Guide to Soliciting Gifts.” 

Mel and Pearl Shaw are the authors of “Prerequisites for Fundraising Success” and “The Fundraiser’s Guide to Soliciting Gifts.”  They provide fundraising counsel to nonprofits. Visit them at www.saadandshaw.com. Follow them @saadshaw.

How to Solicit a Gift

Making the Ask – Part One

Money

How do you ask someone to make a gift to a nonprofit that you believe in? What do you say? When do you ask? What if the person says “yes?” What if she says “no?”

When it comes to soliciting a gift for a nonprofit here’s what you need to know. First off, if you are new to fundraising, it is natural – and healthy! – to feel a bit nervous. One way to reduce nervousness is to prepare and rehearse. Think about what might encourage a potential donor to give, and what his or her objections might be. Be prepared to overcome potential objections with information. And don’t worry – the most important thing is to ask. You can’t predict the response, but you can prepare your presentation. And, once you start getting a few “yeses” you may get addicted to fundraising: it is fun to secure resources for organizations and institutions you believe in.

Here are a few suggestions for getting started. First off, don’t work alone. If you are asked to solicit a gift for a nonprofit, college, or hospital ask who on the staff will work with you to get you prepared. When you meet with the staff person be sure to discuss who you should solicit. You may have several people in mind, the organization may also have a few people they would like for you to ask. In general, you should solicit people you know or have a relationship with.

You will want to learn about the relationship between the organization and the people you will be soliciting. For example, will you be soliciting current donors or volunteers, or people who don’t yet have a relationship with the nonprofit? You will want to know how much money the organization is seeking to raise in total, how much has already been raised, as well as what size gift you should ask your prospective donor to give. Make sure that you have access to printed and online information about the organization, its mission, vision, impact, programs and leadership. Ask for a brochure to take with you. Be sure you can communicate how the funds raised will be used. Ask as many questions as you feel the donor may have. It is most important that you are both knowledgeable about the organization and comfortable answering questions that may arise.

If you are new to fundraising, or feel uncomfortable making the ask, request that the staff person spend some time role playing with you. You may also want to accompany a staff person or more experienced volunteer or board member as they solicit a gift. This can help decrease any nervousness or discomfort you may feel.

Most importantly – make your own gift before you ask someone else to give!

Next week: details on what to say when soliciting a gift.

Mel and Pearl Shaw are the authors of “Prerequisites for Fundraising Success” and “The Fundraiser’s Guide to Soliciting Gifts.”  They provide fundraising counsel to nonprofits. Visit them at www.saadandshaw.com. Follow them @saadshaw.

You might be a grant writer if…

GrantWritingFor those considering new career paths, this blog post will give you food for thought. Here’s what we know: if you can write clear and compelling proposals you will be in-demand.Check out You might be a grant writer if….